Privacy Policy
Learn how Kevron Suites and Apartments collects, uses, protects and manages personal information when you use our website, make a booking, submit an enquiry, access your guest account or stay at our apartments.
1. Who We Are
Kevron Suites and Apartments is a luxury serviced-apartment hospitality provider located in the premium, highly secure neighborhood of Adeniyi Jones, Ikeja, Lagos, Nigeria.
Our operations cover two premium addresses on Adeniyi Jones, Ikeja, Lagos 100271:
- 7B Regina Coker Street, Adeniyi Jones, Ikeja, Lagos
- No. 8 Ogunlowo Street, Adeniyi Jones, Ikeja, Lagos
For any inquiries, requests, or questions regarding this policy or our data practices, please contact our Data Protection Coordinator via email at info@kevronapartments.com or call our concierge desk at +234 813 163 2926.
2. Personal Data We Collect
We collect and process various categories of personal data depending on how you interact with us. This includes:
Full name, email address, telephone/WhatsApp number, country, and official identification document (passport or driver's license) for secure check-in verification.
Check-in and check-out dates, room type interest, guests count, purpose of stay, special requests, and transport details.
Payment method, billing details, proof of bank transfer, and deposit receipt references. We do not store full credit card details on our servers.
Registration credentials, linked bookings, support ticket logs, profile preferences, and system activity records.
3. How We Collect Personal Data
We collect personal information through direct interactions and automated technologies:
- Direct Submissions: When you complete website booking forms, general contact forms, corporate or long-stay enquiries, support tickets, and review forms.
- Messaging Platforms: Direct coordination via our integrated WhatsApp concierge widget, telephone inquiries, and email communications.
- Account Registration: When you register and link bookings inside our secure Guest Dashboard portal.
- Property-Level Systems: Visitor management logs at the gate, check-in registration desks, and CCTV cameras placed in external, common and access areas of our apartments.
- Automated Technologies: Non-intrusive cookies, server logs, and tracking scripts that measure website performance and booking telemetry.
4. Why We Use Personal Data
We process personal data for specific administrative and hospitality operations including:
- Verifying room availability, calculating stay prices, and processing secure suite reservations.
- Billing transactions, auditing bank transfers, and processing security deposits and refunds.
- Sending transactional updates, check-in instructions, and booking notifications via email, SMS, or WhatsApp.
- Providing airport pickup, car rental, and in-suite guest services (housekeeping, smart lock passcodes, maintenance).
- Providing secure guest account panels with linked invoices, downloads, and ticket support.
- Asserting property safety and protecting guests through CCTV controls, visitor registers, and smart lock logs.
5. Lawful Grounds for Processing
Under the Nigeria Data Protection Act (NDPA) 2023 and international privacy frameworks, we only process personal information where we have valid legal grounds:
- Contract Performance: Processing is required to perform your stay booking agreement and supply guest services.
- Consent: You have explicitly consented to the processing, such as subscribing to newsletters or opt-in marketing.
- Legal Obligation: Processing is mandated by hospitality regulations, tax reporting, corporate accounting, or law enforcement directives.
- Legitimate Business Interest: Processing supports our property safety, smart security lock auditing, external CCTV operations, and service enhancement, where it does not override your fundamental rights.
6. Payment and Financial Data
Your financial security is vital to us. We adhere to the following rules:
- Card Processing: All online credit/debit card payments are securely handled directly by authorized payment gateways. Kevron does not store full credit card numbers or security codes on its servers.
- Bank Transfers: Uploaded proof-of-payment receipts and bank statements are stored in private directories and used only by our restricted finance staff to confirm bookings.
- Refund Processing: Refund transactions and bank details provided for claims are handled under strict confidentiality protocols and role-based permissions.
7. Guest Dashboard Data Protection
Registered dashboard accounts are private and highly protected. Access to your personal dashboard panel is password-encrypted. We record dashboard activity (such as login events and support tickets) solely for auditing, debugging, and preventing unauthorized account takeover. We recommend using a strong password and keeping your credentials confidential.
8. Guest Documents and Uploads
Any files you upload to our website—including bank transfer receipts, government-issued identification cards, or corporate lists—are handled with utmost privacy:
- Documents are saved in a highly secure, non-public storage directory.
- Only authorised reception managers and administrative supervisors can view these uploads for check-in compliance.
- Uploaded media files for reviews are moderated and audited before publication to ensure no private guest information is exposed.
9. CCTV, Visitor Management and Security
To ensure your physical security and property safety:
- CCTV Surveillance: CCTV cameras are deployed in external access zones, building perimeters, gate entrances, corridors and common lobby areas. CCTV is never used in private guest rooms, bedrooms, or suites.
- Visitor Logs: Information collected from gate visitors is processed to prevent unauthorized access.
- Access Audit Logs: Access records from keyless smart locks are recorded to audit room security.
12. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Retention schedules are managed according to legal, accounting, tax, operational, and safety requirements. Specific retention schedules may be updated by management and legal review. For example:
- Booking and Invoice records: Retained for 7 years to satisfy corporate tax audits.
- Guest ID documents: Deleted within 30 days post checkout unless required for active legal verification.
- CCTV recordings: Automatically overwritten every 30 days unless flag-marked for security investigation.
13. Data Security Safeguards
We have implemented robust technical safeguards to protect your personal information, including:
- HTTPS encryption on all public and admin forms.
- Role-based access permissions restricting customer data to authorized supervisors.
- Private storage folders for all guest identification uploads and bank transfer receipts.
- Automated security audit logging for all policy and request changes.
Please note that while we implement top-tier safeguards, no system or data transmission can be described as 100% secure.
14. Your Privacy Rights
Under the NDPA 2023, you hold important rights regarding your data:
- Right to Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete details.
- Right to Erasure (Be Forgotten): Request deletion of your records where no legal retention requirement exists.
- Right to Data Portability: Request export of your details in a machine-readable format.
- Right to Withdraw Consent: Withdraw consent for marketing at any time.
To exercise these rights, please complete our secure Data Privacy Request Form located below.
Submit a Data Privacy Request
Data Privacy FAQs
Need Help with a Privacy Question?
Contact Kevron Suites and Apartments if you have questions about how your personal data is collected, used, stored or protected.