Can I check availability before booking?

Yes, our online system provides real-time calendar updates for all suites. Simply select your check-in and check-out dates on our Apartments page to view active availability. You can also message our front desk to query customized combinations or specific block bookings.

Booking Policy | Kevron Suites and Apartments

1. Booking Channels

Guests can submit stay enquiries or request direct reservations through our official website booking page, general enquiry forms, email, phone, or verified WhatsApp business handles. Confirmed corporate client coordinators and long-term residents may also submit bookings through admin-assisted interfaces or dedicated corporate/long-stay portal pipelines.

2. Booking Request vs Confirmed Booking

A booking request does not automatically guarantee availability. A booking is confirmed only when Kevron Suites and Apartments confirms availability and the applicable payment, deposit or approval requirement has been completed. Unconfirmed requests are classified as pending and do not block inventory.

3. Availability Policy

Room availability depends on the selected dates, en-suite categories, active inventory levels, cleaning blocks, or scheduled maintenance holds. In the rare event of real-time inventory synchronisation discrepancies, direct support desk hosts will contact the guest immediately to arrange alternative dates or room upgrades.

4. Apartment Options and Rate Basis

Our base nightly rates are dynamically configured as follows:

1 Bedroom Master Suite — ₦150,000.00/night
2 Bedroom Luxury Apartment — ₦200,000.00/night
3 Bedroom Luxury Apartment — ₦250,000.00/night
4 Bedroom Luxury Apartment — ₦300,000.00/night

The final quoted rate may vary based on length of stay, weekend markups, festive/seasonal rules, or promo code redemptions. Rates confirmed at checkout are protected against subsequent pricing updates.

5. Booking Information Required

To complete a direct booking request, guests must provide their full legal name, verified email address, contact phone/WhatsApp number, check-in and check-out dates, expected number of guests, and purpose of stay. Corporate bookings require the company name, coordinator details, and coordinator billing billing preferences.

6. Guest Details and Verification

For smart secure living compliance, guests must present a valid government-issued photo identification card (Passport, Driver License, or National ID) during onboarding. Corporate and group coordinators must upload a complete guest list roster before check-in. Personal documents are handled with strict privacy controls.

7. Payment and Deposit Requirements

Payments can be made via our secure online gateways (e.g., Flutterwave), bank transfers, or corporate invoices. Bank transfers are subject to proof-of-payment upload and host verification. Unpaid or unverified booking requests are flagged as pending and may automatically expire if payment conditions are not met within the designated timeframe.

8. Booking Confirmation

Upon successful confirmation, guests will receive a unique booking reference along with stay details, check-in instructions, and payment receipts. Confirmation documents are transmitted via email, SMS, or the guest dashboard portal. Please retain this reference for any subsequent modification requests.

9. Booking Modification Policy

Guests may request stay date modifications, room category upgrades, or guest count changes through the guest dashboard. Modifications are subject to room availability, price adjustments, and administrative approval. Extent of changes must comply with room occupancy limits and cannot be guaranteed automatically.

10. Cancellation and Refund Policy Reference

Cancellations must be formally requested through the dashboard. Refund eligibility (such as full base stay refunds for cancellations 5+ days before check-in, or 50% for 2-5 days) is governed strictly by the accepted Cancellation and Refund Policy and Terms and Conditions.

11. No-Show Policy

A no-show occurs if a guest fails to check in by the scheduled arrival date without prior written cancellation or modification notice. No-show reservations are subject to release and room redistribution after a designated hold period, in accordance with our cancellation rules.

12. Check-In and Check-Out Integration

Our standard check-in time is 2:00 PM, and check-out is 11:00 AM. Requests for early check-in or late check-out must be coordinated with the reception desk and are subject to availability. Guests are encouraged to submit digital check-in forms and arrival times to expedite reception onboarding.

13. Occupancy and Guest Count

Strict maximum occupancy limits apply to each suite category (e.g. 2 adults for 1 Bedroom, 4 adults for 2 Bedroom, 6 adults for 3 Bedroom, 8 adults for 4 Bedroom). Exceeding these limits without prior approval is a violation of house rules and smart security protocols. All visitors must be registered.

14. Add-On Services During Booking

Guests can request airport pickups, executive car rentals, extra cleanings, and other en-suite services during checkout or from their guest dashboard. Add-ons are subject to service availability and third-party vendor coordination.

15. Long-Stay Booking Policy

Stays exceeding 30 days qualify for custom extended stay quotations and flexible staged payment plans (subject to approval). A dynamic security deposit will apply. Extended stay guests must coordinate housekeeping access and en-suite checkouts bi-weekly.

16. Corporate Booking Policy

Corporate stays and B2B bookings are subject to corporate billing profiles approvals. Registered coordinators may request direct company billing. All corporate guests remain bound by en-suite house rules and smart living policies.

17. Third-Party Booking Channels

Reservations requested through third-party platforms or OTAs are governed by the specific platform's rate, cancellation, and payment rules. Direct host assistance or booking modifications for these stays may be limited and must be initiated through the original platform.

18. Booking Policy Acceptance

Accepting our Booking Policy, Cancellation and Refund Policy, and general House Rules is a mandatory condition before booking confirmation. The system securely logs policy versions, acceptance timestamps, IP addresses, and user agents for audit trail purposes.

Booking & Reservation FAQs

Check-in is at 2:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out is subject to availability and may attract a nominal charge. Please coordinate with our concierge.

Yes, a refundable security deposit of ₦100,000 is required upon check-in to cover any potential damages. This is fully refunded within 24 hours of checkout following a room inspection.

You can secure your booking directly through our secure online reservation portal by navigating to the <a href="/booking" class="text-royal-blue hover:underline">booking page</a>. Alternatively, you can contact our reservation desk via telephone or WhatsApp. Confirmation is immediate once payment is processed and verified by our management team.

Yes, our online system provides real-time calendar updates for all suites. Simply select your check-in and check-out dates on our <a href="/apartments" class="text-royal-blue hover:underline">Apartments page</a> to view active availability. You can also message our front desk to query customized combinations or specific block bookings.

Absolutely. We offer several beautifully configured units including our 1 Bedroom Master Suite, 2 Bedroom Luxury, 3 Bedroom Luxury, and 4 Bedroom Luxury apartments. Your reservation guarantees the selected apartment category, subject to policy and final management confirmation.

Yes, we provide direct WhatsApp booking assistance for your convenience. You can initiate a chat with our guest relations team to discuss availability, request special layouts, and secure your booking invoice directly via instant messaging.

Yes, once your booking request is successfully submitted and payment is received, an automated confirmation email containing your booking reference, summary invoice, and arrival instructions is generated. Please retain this email for checking-in on arrival.

We accept direct bank transfers, credit/debit cards (via our Flutterwave secure gateway), and corporate invoicing billing. All bank transfers require proof of payment upload and verified host confirmations.

Yes, a reservation deposit is required to secure block bookings or extended stays, subject to our booking policies. The balance payment must be fully settled prior to check-in. For standard daily rentals, full prepayment is required.

Yes. If you make a direct bank transfer, you can upload your proof of payment through our portal or send it directly to our reservation WhatsApp channel. Once our finance department verifies the receipt, your reservation status will be updated to confirmed.

Yes, an official VAT invoice and receipt are issued electronically for every booking. If you require a specialized corporate billing invoice, please provide your company details during the booking process or contact our finance team.

No hidden charges apply. Our base rates include utility costs, 24-hour backup power, high-speed Wi-Fi, and standard housekeeping. Optional add-ons such as airport pickup, car rentals, or laundry services are billed separately on request.

Yes, a refundable security deposit of ₦100,000 is required at check-in to cover potential en-suite damage, missing inventories, or policy breaches, as detailed in our Payment Policy.

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Booking Policy