Payment Policy
Learn how payments, deposits, balances, receipts, invoices, bank transfers, online payments and payment verification are handled at Kevron Suites and Apartments.
1. Scope and Application
This Payment Policy applies to all direct website bookings, WhatsApp-assisted reservations, corporate B2B requests, and extended stay agreements processed by Kevron Suites and Apartments. It covers all transaction classes including base lodging fees, deposit allocations, bank transfer uploads, gateway references, security deposits, and dispute records.
2. Accepted Payment Methods
We support various approved payment methods to ensure a flexible booking experience:
- Online Payments: Major credit/debit card transactions processed through our secure payment gateway providers (e.g., Paystack).
- Bank Transfers: Direct bank-to-bank transits processed to our designated corporate bank accounts.
- Corporate Billing: Company-backed invoicing options for pre-authorized corporate coordinators.
- Manual Invoices: Payment link options issued by our finance department on request.
3. Current Base Nightly Rates
Our standard base nightly rates are dynamically calculated based on en-suite capacity and configuration:
- 1 Bedroom Master Suite — ₦150,000.00 / night
- 2 Bedroom Luxury Apartment — ₦200,000.00 / night
- 3 Bedroom Luxury Apartment — ₦250,000.00 / night
- 4 Bedroom Luxury Apartment — ₦300,000.00 / night
4. Payment Currency
All transactions are denominated in Nigerian Naira (₦ / NGN). Multi-currency card payments are accepted and converted at standard bank rates by our gateway processor. Invoices and official receipts reflect NGN as the primary currency.
5. Deposit and Balance Payment Requirements
To guarantee a room reservation, an upfront deposit may be required depending on stay duration, duration of hold, or seasonal blocks. Staged balance payments must be fully settled prior to check-in or according to your pre-authorized corporate booking terms. Unpaid pending reservations may automatically release after a designated period.
6. Bank Transfer and Proof of Payment Upload
For bank transfers, guests must pay exclusively into our official corporate bank accounts. Guests must include their booking reference in the payment description and upload their proof of transfer receipt through the secure uploader form on this page. Transfer payments are marked as "Under Review" and are not confirmed until verified by our finance department.
7. Online Payment Gateways & Card Privacy
Online card payments must be completed through our integrated payment gateways. Kevron Suites and Apartments does not collect or store full credit/debit card details on local servers. All payment gateway transaction references are logged for verification and tracking. Failed or abandoned gateway sessions do not confirm inventory blocks.
8. Invoices and Receipts
Guests receive an official electronic invoice outlining room details, taxes, and stay dates upon submitting a booking. Once payment is verified, a unique receipt is generated. PDFs are accessible and downloadable directly from the guest dashboard portal.
9. Security Deposit Payments
A standard refundable security deposit is required at check-in (₦100,000.00 standard). This deposit is handled separately from booking fees and covers en-suite damages, missing items, or policy breaches. Release or deductions occur within 24 to 48 hours post-checkout inspection, in accordance with the Damage/Deposit Policy.
10. Add-On Service and Transit Payments
Airport pickup, executive car rentals, extra cleaning, and other custom add-on services are billed as itemized additions. Payments for add-ons must be settled and confirmed prior to service dispatch. Cancellations of add-ons follow the notice rules outlined in the Cancellation and Refund Policy.
11. Corporate Billing & Extended Stay Terms
Approved B2B clients may request monthly invoicing billing options. Extended long stays (30+ days) qualify for customized quote structures and staged monthly payment profiles. Staged payments must be settled by agreed deadlines to ensure stay continuation.
12. Failed Payments, disputes and Chargebacks
Failed gateway transits require the guest to contact their card issuer. Duplicate or overpayments are reviewed and refunded within 7 to 14 business days. In case of payment disputes or chargebacks, guests should contact finance support first. Unresolved disputed bookings may be suspended pending investigation outcomes.
13. Payment Data Privacy
All uploaded bank receipts, payment references, invoices, and transaction logs are treated as sensitive financial data under NDPA regulations. Access is restricted to authorized accounting staff. Transaction logs are stored privately and never shared with unauthorized third parties.
Upload Bank Transfer Proof of Payment
Frequently Asked Questions
Need Help with a Payment or Invoice?
Contact Kevron Suites and Apartments with your booking reference if you need help with payment confirmation, proof of payment, invoice, receipt, balance or refund-related payment enquiries.