Kevron Referral Partner Programme
Referral Fraud and Prohibited Activities Policy
This Policy explains the activities that are prohibited under the Kevron Referral Partner Programme, how suspected activity may be reviewed, and how restrictions, commission adjustments, and appeals are handled.
1. Essential Compliance Principles
To ensure transparency and maintain trust, all Kevron Referral Partners must avoid manipulative marketing tactics. We balance rigorous automated checks with strict **Fairness Principles** to protect both parties:
- Safe Harbor: Similar names, shared IP addresses, or shared physical addresses do not constitute absolute proof of duplicate accounts. Genuine family bookings or corporate group bookings are fully supported.
- Cancellations: Booking cancellations are normal. Only repeated, bulk cancellations that trigger commission adjustments will be triaged for potential manipulation.
- Consumer Rights: Chargebacks and refunds for genuine service grievances are never classified as fraud.
2. Prohibited Activity Categories
Self-referrals (referring own bookings or bookings of direct household members)
Submitting bookings with false names or dummy details.
Creating multiple guest accounts to bypass referral limits.
Creating multiple partner accounts to circumvent limits.
Uploading fake or forged payment receipts.
Forcing tracking cookies onto users without active clicks.
Hijacking browser actions to force referral attribution.
Hiding tracking links behind invisible page elements.
Sending unsolicited bulk referral messages.
Advertising inaccurate pricing, rewards, or details.
Posing as official Kevron representatives.
Posting simulated ratings to influence conversions.
Posting exclusive discount codes on public aggregator sites.
Bidding on Kevron trademark keywords in ad networks.
Manipulating bookings to capture payouts followed by cancellations.
Submitting credit card chargebacks after payouts.
Multiple partner accounts sharing a single bank detail.
Bypassing terms by sharing commissions between guests and partners.
Kevron staff editing attributions to claim rewards.
Registering false companies to bypass standard limits.
Simulating stay check-ins without actual physical stay.
Bypassing default rates through unauthorized settings overrides.
3. Risk Signals & Detection Triage
Our automated security systems flag anomalies. A flagged **Risk Signal** represents a suspected prohibited activity and moves to triage for investigator evaluation:
- Test Bookings: Only authorized testing accounts tagged in our system may execute checkout simulations. Staging tests generate no ledger commissions.
- Cookie Stuffing & Forced Redirects: Systems filter raw traffic spikes and scan for link interception or prefetch abuses.
4. Human Review & Investigation Workflows
Every formal investigation is subject to strict guidelines to ensure conflict-free resolutions:
- No Implicated Staff: No administrator implicated in a case or having a personal connection may access evidence or register findings.
- Evidence Chains: Evidence records (IP logs, user agents, transaction references) are hashes-recorded, encrypted, and kept in private, non-public storage with signed download keys.
5. Interim Holds & Financial Reversals
During triage, partners retain read-only portal access, but interim holds may be placed:
- Balance Integrity: Referral records and balance history are immutable. We never delete historical transaction or payout logs.
- Adjustment Entries: Correcting balances requires traceable reversing ledger adjustments approved under maker-checker supervision.
6. Appeal Board Audits
Decisions containing confirmed policy breaches carry a 14-day appeal window:
- Independent Review: The original investigator or maker of a decision is blocked from resolving the corresponding appeal.
- Response: Partners can upload additional evidence or notes directly through the portal compliance workspace.