Cancellation and Refund Policy

Understand how booking cancellations, refund requests, no-shows, early departures, security deposits, and add-on services refunds are managed at Kevron Suites and Apartments, Adeniyi Jones, Ikeja.

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Policy Version v1.0

Effective Date June 01, 2026

Last Updated June 04, 2026

Approved & Live

1. Scope and Application

This policy applies globally to all reservations requested, confirmed or processed at Kevron Suites and Apartments, Adeniyi Jones, Ikeja. It governs stays booked directly through our website booking system, verified WhatsApp channels, corporate accounts, or administrative booking hosts.

2. Cancellations Prior to Booking Confirmation

Booking requests and stay enquiries may be withdrawn or cancelled at any time before formal reservation confirmation. If payment was made before confirmation, the guest is entitled to a clean, swift refund of the base amount, subject to transaction verification and payment gateway rules.

3. Cancellations After Confirmation

Once a booking has been confirmed, cancellations are subject to administrative review. Free cancellation notice periods will be displayed once confirmed by management. Guests should contact Kevron Suites and Apartments as early as possible if they need to cancel or modify a booking.

4. Refund Eligibility & Rules

Refund eligibility is calculated based on notice periods, booking types, and rate classes:

Full Base Refund: Cancellations made 5+ days prior to scheduled check-in qualify for a full base stay refund (excluding security deposits).
Partial Refund: Cancellations made between 2 and 5 days prior to check-in qualify for a 50% base stay refund.
Restricted / Non-Refundable: Cancellations made within 48 hours of check-in are non-refundable.

All claims are subject to administrative review to prevent transaction discrepancies.

5. No-Show Policy

A no-show is recorded if a guest fails to arrive at the property by 11:59 PM on their scheduled check-in date without prior written coordination. In accordance with no-show guidelines, unpaid pending reservations are released immediately, while paid bookings are held until checkout, subject to daily forfeiture charges.

6. Early Departures & Key Reductions

Leaving the property prior to the agreed checkout date does not automatically create a refund entitlement. Early departures are treated as voluntary cancellations of the remaining nights, with refund eligibility subject to room redistribution and management approval.

7. Payment Channels and Processing Timelines

Approved refunds are processed through the same channel used at checkout (e.g. secure online gateways, credit card reversals, or bank transfers). Standard corporate review and gateway validations may require between 7 to 14 business days to post successfully.

8. Security Deposit Refund Procedures

Unlike base stay pricing, security deposits (₦100,000.00 standard) are fully refundable. The property releases deposits within 24 to 48 hours following checkout inspection, provided no en-suite damage, missing inventories, or policy breaches are recorded.

9. Add-On Services, Airport Pickups & Car Rentals

Add-on reservation fees (e.g. decoration, executive chef setups) are subject to notice windows:

Airport pickups can be cancelled without charge up to 24 hours prior to the flight landing.
Executive car rentals require 48 hours notice. Late cancellations may incur provider standby charges.

10. Corporate and Extended Long Stays

Stays exceeding 30 days or corporate group reservations operate under custom cancellation agreements. Early departures or cancellation notice periods are managed according to the contractually approved staging schedules.

11. Third-Party Platform and OTA Reservations

Reservations booked through third-party platforms (such as Booking.com or Airbnb) must initiate cancellations directly through the originating channel. Kevron Suites and Apartments is bound by the platform terms and cannot bypass their billing channels.

12. Extenuating Circumstances and Emergency Policies

Management reserves the right to issue rebooking credits or waive fees for extenuating circumstances such as medical emergencies, flight groundings, or regional force majeure events. Claims require valid supporting documentation.

13. Property-Initiated Cancellations

In the highly unlikely event that Kevron Suites and Apartments must cancel a confirmed reservation due to operational outages or force majeure events, guests are entitled to a full refund or immediate upgrade to an alternative luxury suite at no additional charge.

Submit a Refund Request

Booking Reference *

Guest Full Name *

Registered Email *

Claim Amount (NGN) *

Preferred Refund Method *

Detailed Reason for Refund Claim *

I agree that this refund request is subject to the official Cancellation and Refund Policy terms and administrative review. I confirm that all provided details are true and accurate. *

Cancellation & Refund FAQs

Yes, bookings can be cancelled in accordance with the specific terms outlined during reservation. Cancellations made within our free-cancellation window qualify for refunds, subject to policy guidelines. Please refer to our <a href="/policies" class="text-royal-blue hover:underline">Policies page</a> for precise cancellation terms.

Modifications to booking dates can be requested, subject to availability and seasonal rate adjustments. Any change requests should be submitted at least 48 hours prior to check-in. Date modifications are not fully guaranteed and require official management confirmation.

Stay extensions are welcome and are subject to apartment availability and current rates. We recommend notifying our reception desk as early as possible if you wish to extend your stay to prevent your suite from being booked by another guest.

Yes, upgrades to larger suites (e.g. from a 1 Bedroom to a 2 or 3 Bedroom Luxury Apartment) can be requested at check-in or during your stay, subject to availability. Guests must cover the rate difference as outlined in our pricing structure.

Eligible refunds are processed using the original payment channel where possible or via bank transfer, subject to bank clearance times. Administrative charges may apply depending on the booking platform and cancellation timeline. Refunds are executed within 7 to 14 business days.

Yes. Direct booking guests can request stay cancellations through their guest dashboard or by contacting our booking host desk with their unique reservation reference.

Cancellations made 5+ days prior to scheduled check-in qualify for a full base stay refund (excluding security deposits). Cancellations between 2 to 5 days before check-in receive a 50% refund, while cancellations within 48 hours are non-refundable.

The security deposit (₦100,000.00 standard) is fully separate from stay pricing. It is released within 24 to 48 hours following checkout inspection, provided no damage or policy breaches are recorded.

Approved refunds are processed through the original payment route. Standard gateway validations and corporate sign-offs require between 7 to 14 business days to post successfully.

Yes. Date modifications, room category upgrades, or guest count adjustments can be filed on your guest dashboard. Modifications are subject to suite availability and base rate differences.

Airport pickup requests can be cancelled free of charge up to 24 hours prior to scheduled flight landing. Executive car rentals require 48 hours advance notice to waive standby charges.

Need Help with a Cancellation or Refund Request?

Contact Kevron Suites and Apartments with your booking reference so our team can review your cancellation, modification or refund request according to the applicable policy.

Request a Refund Contact Support WhatsApp Support

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