Privacy Policy
How we collect, use, share, and protect personal information for bookings and guest services.
Overview
This policy explains what personal data we collect when you use our website, contact us, or make a booking, and how we use it to provide accommodation and guest support. It also explains your choices and rights.
For booking-specific rules (payments, cancellations, and house rules), see Terms & Conditions and Our Policies.
Data we collect
- Contact details (name, email, phone) when you enquire or book.
- Booking details (dates, guest count, preferences, special requests).
- Verification details when required for security and fraud prevention (e.g., ID confirmation for adults).
- Device and usage data (IP address, pages viewed, approximate location, browser/device type).
- Cookies and similar technologies for essential functionality, preferences, and analytics (where enabled).
Payment processing may be handled by third-party providers. Where payment providers process card details, they do so under their own security standards and privacy terms. We may receive payment status and reference information needed to confirm your booking.
How we use data
- Provide services: confirm reservations, support check-in/out, handle requests, and deliver guest services.
- Communicate: respond to enquiries and send transactional messages about your booking.
- Improve and secure: maintain site performance, prevent fraud, and protect guests and property.
- Comply with law: meet record-keeping, tax, and lawful request obligations where applicable.
If you receive marketing messages, you can opt out at any time using the unsubscribe option in the message or by contacting us. Service messages (booking confirmations and important stay updates) may still be sent when necessary.
Sharing and disclosures
We may share limited information with trusted providers who help us operate the website and provide accommodation services (e.g., payment processing, hosting, analytics, customer support tools).
We do not sell your personal information.
We may disclose information when required to comply with law, enforce our terms, or protect guests, staff, and property. Where permitted, we will take reasonable steps to verify and limit such requests.
Cookies and tracking
We use cookies and similar technologies to keep the site working, remember preferences, and understand how the site is used. You can learn more in our Cookies Policy.
Where a consent banner is shown, you can accept or reject optional cookies. You can also manage cookies in your browser settings.
Retention
We keep personal information only as long as necessary for bookings, guest services, business operations, and legal obligations (such as accounting or dispute resolution). Retention periods may vary depending on the nature of the record and applicable law.
Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to continuously improve our controls.
Your rights
Depending on your location and applicable law, you may be able to request access, correction, deletion, or a copy of your personal information, and object to or restrict certain processing.
To make a request, contact us using the details below and include enough information to help us verify your identity.
Questions about privacy?
Contact us for policy-related enquiries or data requests.